1. About these terms
These terms govern the use of OpenErrorAPI (openerrorapi.com and its subdomains, “the service”), operated by [NÁZEV PROVOZOVATELE], registered office [SÍDLO / REGISTROVANÁ ADRESA], company ID [IČO], VAT ID [DIČ / VAT ID] (“we”, “us”). By creating an account you accept these terms on behalf of yourself or of the organisation you represent, and confirm that you are allowed to do so.
The service is intended for businesses and professionals. [OVĚŘIT – zda službu nabízet i spotřebitelům; pokud ano, doplnit jejich zákonná práva (odstoupení od smlouvy, mimosoudní řešení sporů)]
How we handle personal data is described in the Privacy Policy.
2. The service
OpenErrorAPI receives errors and related data from your applications through the official Sentry SDKs, groups them into issues, alerts you and shows them in a web console, an API and an MCP server for AI agents. Features available on each plan are listed on the pricing page. Compatibility with the Sentry protocol is described in the documentation; we are not affiliated with Sentry (Functional Software, Inc.).
We develop the service continuously. Changes that materially reduce what a paid plan includes will be announced at least [LHŮTA, např. 30 dní] in advance.
3. Your account
- You must be at least 16 years old and give accurate account information. You verify your e-mail address before invitations and e-mail alerts are sent.
- Keep your password, recovery codes and tokens secret. We recommend two-factor authentication.
- The account owner decides who joins the account and with which role, and is responsible for members, API and AI tokens issued in the account and what is done with them.
- Tell us without delay at hello@openerrorapi.com if you suspect unauthorised access.
4. Plans, trial and quotas
- Free plan. Available without time limit, within the limits on the pricing page.
- Trial. A new account starts with a 14-day trial of the Team plan. Unless a paid plan is activated, it then continues on the Free plan automatically; nothing is charged.
- Quotas. Plan limits apply per account and per calendar month (UTC). The billed unit is new issues (distinct errors); raw events are subject to a monthly ceiling. When a quota is used up, issues keep being grouped, counted and alerted on, but the detail of individual events is no longer stored; far above the quota, ingestion stops until the next month. Details are on the pricing page.
- Technical limits. Ingest keys may be rate limited. Data is kept for the retention period of your plan (see the Privacy Policy).
5. Prices and payment
- Prices are listed in euros on the pricing page; the price valid when a plan is activated applies until the end of the paid period. [DPH – uvést, zda jsou ceny bez DPH nebo včetně DPH, a režim reverse charge pro firmy z EU]
- Paid plans are activated on your request from the console and invoiced. Nothing is charged automatically and we do not store payment card data. [PLATEBNÍ PODMÍNKY – fakturační období, splatnost, způsob platby, upomínky]
- Yearly billing costs 10 monthly payments.
- Paid add-ons, which you switch on yourself: extended retention (a monthly surcharge calculated as a percentage of your plan price) and overage (accepting new issues above the quota, priced per started block of new issues, only up to the monthly cap you set; switched on without a cap it does nothing). Current prices are on the pricing page. Add-ons are settled in a monthly statement and invoiced.
- If an invoice remains unpaid [LHŮTA] after its due date and a reminder, we may move the account to the Free plan or suspend it.
6. Your data and data processing
Data your applications send to the service (“customer data”) belongs to you. You grant us the right to process it only to provide the service to you.
Data processing terms (Art. 28 GDPR)
For personal data in customer data, you are the controller and we are your processor. [PRÁVNÍ REVIZE – potvrdit, že tato kapitola stačí jako smlouva o zpracování, nebo nahradit odkazem na samostatnou DPA] We:
- process customer data only on your documented instructions — which are these terms and the way you configure the service (projects, scrubbing, retention, integrations);
- ensure that people with access to it are bound by confidentiality;
- apply the security measures described in the Privacy Policy, including scrubbing of sensitive fields and removal of IP addresses by default;
- use only the sub-processors listed in the Privacy Policy and inform you before adding a new one, so you can object;
- help you respond to requests of data subjects and meet your obligations on security, breach notification and impact assessments;
- notify you of a personal data breach without undue delay [LHŮTA, např. do 48 hodin od zjištění];
- delete customer data when the account is deleted (export is available before that) and as retention periods expire;
- provide the information needed to demonstrate compliance [AUDITY – rozsah a podmínky].
Your responsibilities
- You need a lawful basis for sending personal data to the service and you inform your own users about it.
- You configure your SDKs and the project’s scrubbing settings. Do not send special categories of personal data, payment card data or passwords, and do not put personal data into error messages — those are not scrubbed.
7. Acceptable use and suspension
You must not use the service to:
- store or distribute unlawful content or malware;
- attack, overload or probe the service or third parties — including using uptime monitors against systems you are not allowed to test;
- circumvent quotas, rate limits or security measures, or access other customers’ data;
- resell the service without our written agreement.
We may suspend an account in case of abuse, a security risk or non-payment. A suspended account cannot sign in, its AI access stops and its ingest keys are rejected. We will tell you why, in advance where the situation allows it.
8. AI features and AI agents
- AI features (root-cause analysis, natural-language search, triage, digest summaries) are optional and their output may be wrong. Review it before you act on it.
- Using them sends parts of customer data to Anthropic or to the provider of your own API key, as described in the Privacy Policy.
- AI agents you connect through the API or MCP act with the permissions of the member who authorised them, within the scopes and projects chosen. They cannot delete data or manage billing, members or account settings. You are responsible for what you let them do; you can revoke their access at any time.
9. Availability and support
We aim for high availability but do not guarantee uninterrupted operation. There is no service level agreement unless agreed separately [SLA – pokud bude nabízeno, doplnit]. We announce planned maintenance in advance where possible. Support is provided by e-mail; plans that list priority support on the pricing page are handled first.
10. Cancellation, termination and deletion
- You can move to another plan or stop using a paid plan at any time; a paid plan runs until the end of the paid period. [OVĚŘIT – vracení poměrné části předplatného]
- The account owner can delete the account in the console (Settings → Profile). Deletion happens after a 7-day grace period during which it can be cancelled; after that the data cannot be restored. Export your data first if you need it.
- We may terminate the agreement for a material breach of these terms, or end the service as a whole with at least [VÝPOVĚDNÍ LHŮTA, např. 90 dní] notice; in that case you can export your data before deletion.
11. Intellectual property
The service, its software and brand belong to us or our licensors. You receive a non-exclusive right to use the service for the term of the agreement. Your data stays yours. If you send us suggestions, we may use them without obligation.
12. Warranty and liability
The service is a monitoring aid; it does not guarantee that every error will be captured or reported. To the extent permitted by law, the service is provided “as is”. Our total liability is limited to [LIMIT ODPOVĚDNOSTI – např. částka zaplacená za posledních 12 měsíců; PRÁVNÍ REVIZE], and we are not liable for lost profits or indirect damage. These limitations do not apply where the law does not allow them, in particular to damage caused intentionally or by gross negligence.
13. Changes to these terms
We will notify account owners of changes to these terms by e-mail at least [LHŮTA, např. 30 dní] before they take effect. If you do not agree, you can stop using the service and delete your account before then. These terms apply from [DATUM ÚČINNOSTI].
14. Governing law and disputes
These terms are governed by [ROZHODNÉ PRÁVO]. Disputes will be decided by [PŘÍSLUŠNÝ SOUD], unless mandatory law provides otherwise.
15. Contact
[NÁZEV PROVOZOVATELE], [SÍDLO / REGISTROVANÁ ADRESA] — hello@openerrorapi.com